Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5479454
Complaint Overview
Complaint ID: 5479454
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Arizona
ZIP Code: 85326
Date Received: 2022-04-21T12:00:00-05:00
Date Sent to Company: 2022-04-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I indicated a wire transfer through Wells Fargo for my purchases over in XXXX. The XXXX Bank decided not to fund my vendor the approperit amount resulting in losing my purchased items and not getting my money back. I called Wells Fargo and I asked to cancel the wire transfer, and they told me OK! I keep calling Wells Fargo daily to check on the status of my money. I called once, and they promised me that the fund will be on a Wednesday. I checked my account on Wednesday, and the fund was not there. I called again and I started to record the calls, they told me that within 1-2 hours the fund should be in the account. I checked at the end of the day, and the money was not refunded. I do not know why would they lie to me? I called again 2 times, recorded, and they have informed me that the investigation at Wells Fargo is working on the case. So, at this point, I do not know who to believe. They lie to me thinking that I am just a child. The amount is not low to forget it and move on. Its a large sum of Cash that I am trying to build my trading career and these entities are trying to steal it from me. Please consider the request.
Frequently Asked Questions
What is Complaint #5479454 about?
Complaint #5479454 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-04-21T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.