Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5479316
Complaint Overview
Complaint ID: 5479316
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 76209
Date Received: 2022-04-21T12:00:00-05:00
Date Sent to Company: 2022-05-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I went in store at Victoria 's Secret in XX/XX/2021 to purchase product. They did not have anything in my size, so I ordered it online through the store.i never received the product. So I called XXXX and complained. They gave the run around about it finally at the end of the conversation, they said the order was cancelled and nothing should show up on my XXXX credit card. So I didn't worry about it until I purchased another item and it I went to pay the bill and noticed the charge of {$110.00} was still on my account. So I immediately called the XXXX credit card company, disputed with them twice. So this took over a month. They said there was nothing they could do. Called XXXX back a few times, didn't get anywhere. But one lady I spoke with said call XXXX customer relations. Finally i thought it was going to be fixed. They credited partial payment. So I called again and again, finally got told it was going to be fixed. But in the mean time I acrued late fees and interest charges. They said they would credit the late charges. But during that time, more charges acrued. So I called back, and the lady told me everything will be fixed. And during this time, nothing was fixed and more charges keep piling up on my account. Case # XXXX & XXXX Now I have $ XXXX in interest charges and late fees still acruing ony account for something I never received and was credit not returned to my account in a timely manner
Frequently Asked Questions
What is Complaint #5479316 about?
Complaint #5479316 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-04-21T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.