Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #5467583
Complaint Overview
Complaint ID: 5467583
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order
Issue: Problem with customer service
State: Illinois
ZIP Code: 60620
Date Received: 2022-04-19T12:00:00-05:00
Date Sent to Company: 2022-04-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On Monday, XX/XX/2022 my brother transferred money through the Cash App website mobile app. I was locked out of my account because they said the PIN was incorrect. I have did everything that they have asked me to in order to regain my access. Their instructions are still not allowing me to get the funds that were transferred to my account. This was an emergency transfer and I can't believe that this company is not trying to assist. More importantly there is never anyone that we can speak with. This type of customer service is unacceptable.
Frequently Asked Questions
What is Complaint #5467583 about?
Complaint #5467583 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2022-04-19T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.