Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #5460224
Complaint Overview
Complaint ID: 5460224
Company: Navy Federal Credit Union
Product: Mortgage
Sub-Product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Washington
ZIP Code: XXXXX
Date Received: 2022-04-17T12:00:00-05:00
Date Sent to Company: 2022-04-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
The XXXX has misinterpreted the law which effectively provides lenders with avenues to essentially discriminate in providing credit access to their XXXX loan benefit. The XXXX has stated in response that lenders are allowed to institute overlays regarding the government backed program. The problem is that XXXX never actually considers the discriminate results against veterans of such overlays that appear to break several finance and housing laws.
Frequently Asked Questions
What is Complaint #5460224 about?
Complaint #5460224 was filed against Navy Federal Credit Union regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2022-04-17T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.