Mortgage -- Struggling to pay mortgage -- Complaint #5460033
Complaint Overview
Complaint ID: 5460033
Company: Crosscountry Mortgage LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Struggling to pay mortgage
State: Washington
ZIP Code: 98372
Date Received: 2022-04-17T12:00:00-05:00
Date Sent to Company: 2022-04-17T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My loan is through cross country mortgage. Im in a forbarrence I have signed an agreement and made 3 payments. Everytime I called to make payment they debt my bank the correct amount except the final payment they set up the payment for {$30.00} under. Evertime I called I was on hold for hours and now they are saying this violated agreement and I won't be able to restructure my loan and will have to pay past due in full..this issues was caused by them not setting payment up correctly. I called and they even took 4 payment in a row and was about to make a 5 payment when finally said the agreement was broken. I've tried talking to them multiple times and they don't want to resolve the issue..now they said the are mailing new agreement paperwork over to start the process again. I would never though a company would take the wrong payment on purpose and then blame me for there mistake. I'm XXXX XXXX XXXX and have short term memory problems and they are saying this is my fault. Every month I call and say I want to set up payment that's due. I can't seem to get any help
Frequently Asked Questions
What is Complaint #5460033 about?
Complaint #5460033 was filed against Crosscountry Mortgage LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-04-17T12:00:00-05:00.
How did Crosscountry Mortgage LLC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Crosscountry Mortgage LLC?
Yes, visit the Crosscountry Mortgage LLC company profile at readthecomplaint.com/company/crosscountry-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.