Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5455559
Complaint Overview
Complaint ID: 5455559
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Georgia
ZIP Code: 303XX
Date Received: 2022-04-16T12:00:00-05:00
Date Sent to Company: 2022-04-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was a victim of a crypto scam, a friend of mine was hacked. They sent me a website link to an investment company, I clicked the link, and little did I know that the link that was sent to me allowed the sender access to your account and any personal information which is how my friend was scammed. I woke up to a total of {$2000.00} gone from my accounts and transferred via bitcoin through cash app, I realized i'd been hacked and scammed. I reached out to cash app to dispute the transactions, and they blamed me for my losses and refused to investigate. So I disputed the fraudulent transactions with my bank. My bank investigated and provided a provisional credit of {$1700.00}. Because {$300.00} was already inside of my Cash app account from peer-to-peer transactions. I never received that {$300.00} back. A few weeks after this Cash app charged me {$500.00} without warning, notice or explanation. I reached out to cash app support to find out why and they refused to tell me anything besides " Because you disputed {$500.00} worth of transactions with your bank the Add Cash transactions were reversed and the funds were removed from your ( cash app ) account. You need to reach out to your bank for further details about this case. '' Cash App is now charging me, through my cash app account for the funds that my bank rightfully returned to me for fraudulent transactions. And it is very possible that they will attempt to recoup all of the provisional credits my bank provided to me. Cash App refuses to provide details as to why they charged me for the provisional credit my bank provided to me nor provide further assistance with recouping the funds that were fraudulently stolen from me.
Frequently Asked Questions
What is Complaint #5455559 about?
Complaint #5455559 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-04-16T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.