Vehicle loan or lease -- Managing the loan or lease -- Complaint #5399114
Complaint Overview
Complaint ID: 5399114
Company: Truist Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Pennsylvania
ZIP Code: 173XX
Date Received: 2022-04-02T12:00:00-05:00
Date Sent to Company: 2022-04-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
ITs incredible simple, The bank Suntrust changed to truist. They refuse to let you pay online without a checking account, I have several checking accounts and am not opening another one. So I had a payment book, they sent a 1 year payment book and at the end of it with every payment being made on time, I have been waiting for 2 months since my last payment was made and they DO NOT have any customer service reps available to help me. Phone support has had me on hold for over 4 hours at 2 consecutive intervals. They changed phone menu so I can not pay over the phone. I've never had a bank send me a 1 year payment book for a 5 year loan, that already makes no sense. Then I've never had a bank just outright never send a payment book and have the audacity to charge me late fees. Its like they are using a tactic to repo my vehicle so they can sell it at inflated current prices.
Frequently Asked Questions
What is Complaint #5399114 about?
Complaint #5399114 was filed against Truist Financial Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-04-02T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.