Checking or savings account -- Managing an account -- Complaint #5398360
Complaint Overview
Complaint ID: 5398360
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Louisiana
ZIP Code: 70118
Date Received: 2022-04-01T12:00:00-05:00
Date Sent to Company: 2022-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
when I was moving to New York, I had to use my Suntrust/Truist checking account to pay my deposit. This was XX/XX/2021. They refused to release my money. I could not even use money orders from the account. I almost lost my apartment. I kept calling their customer service and being put on hold for hours, hung up on all while at the post office in XXXX. Then, after I finally got through and they released my money, I tried transferring more money into the account. I was confirmed that I had in fact deposited an additional XXXX dollars. They then hit me with XXXX dollars in overdraft fees, because when I hit 'transfer ' their system was down and the money was not in the checking account. But on my end the money showed as transferred. I have called repeatedly and begged with them to credit my account the XXXX dollars they stole from me, and they told me they can not help me! That's my money! That is stealing! I even went in person twice to a Truist bank in Florida, both times the wait times were horrific and they said it would take two hours because they were short staffed. I asked to speak the supervisor, and he was busy too. This is completely unacceptable!
Frequently Asked Questions
What is Complaint #5398360 about?
Complaint #5398360 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-04-01T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.