Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5396818
Complaint Overview
Complaint ID: 5396818
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Oregon
ZIP Code: XXXXX
Date Received: 2022-04-01T12:00:00-05:00
Date Sent to Company: 2022-04-01T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I deposited a paycheck on XX/XX/2022 with the amount XXXX at a Wells fargo bank branch ATM, the next day I received the message from the bannk as : " We received your recent deposit to your Wells Fargo account XXXX and credited that amount to your account. Some or all of these funds will not be available for your immediate use. The reason for the delay and the date your funds will be available are stated below : Deposit Date Deposit Amount Amount Delayed Hold Reason Date Funds Will Be Available XX/XX/2022 XXXX XXXX Your Endorsement Was Missing XX/XX/2022 '' I talked with the bank teller in the branch and the customer service by phone, they told me because it is a large amount so they need my endorsement when deposit in a ATM, but when I did the deposit there was no reminder about that. I need the money to pay the rental in XXXX, so I talked with customer service for XXXX options, either send the check bak to me so I could sign the endorsment or they could cancel the check so I could ask my employer resend my another check. But they said either way won't work. They said they need XXXX business to verfiy with XXXX XXXX, where the check from, to collect the money, but my employer checked with his bankc account, the money already collected by Wells Fargo. When I talked with the superviser of Wells fargo on the phone, he just told me it is a common sense that ATM couldn't take large amount check that I should know. After I said I couldn't wait that long for the process because I need the money for the rental, he just said he couldn't do anything and hang up the phone which is very rude. Now I have to wait until XX/XX/XXXX for them release my check, it is unacceptable. I can not take that.
Frequently Asked Questions
What is Complaint #5396818 about?
Complaint #5396818 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-04-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.