Mortgage -- Trouble during payment process -- Complaint #5396798
Complaint Overview
Complaint ID: 5396798
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: North Dakota
ZIP Code: 58504
Date Received: 2022-04-01T12:00:00-05:00
Date Sent to Company: 2022-04-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On multiple occasions between XX/XX/XXXX and XX/XX/2022 I have contacted Wells Fargo for information on my XXXX XXXX mortgage loan. I have provided judge signed probate papers naming me as the estate administrator and they are still refusing to provide valuable information related to the mortgage loan. I spoke with a representative tonight, XX/XX/2022, who wouldnt give me payoff or payment date information.
Frequently Asked Questions
What is Complaint #5396798 about?
Complaint #5396798 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-04-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.