Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5396242
Complaint Overview
Complaint ID: 5396242
Company: TD Bank US Holding Company
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: New York
ZIP Code: 142XX
Date Received: 2022-04-01T12:00:00-05:00
Date Sent to Company: 2022-04-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a purchase at XXXX XXXX XXXX furniture store on XX/XX/XXXX. This purchase was made with no interest with an equal amount of payments. The promotion expired on XX/XX/XXXX. I set those payments up for automatic recurring ACH payments from my checking account. This was account XXXX according to TD Retail Card Services . I made an additional purchase from XXXX XXXX XXXX furniture store on XX/XX/XXXX. This was a deferred interest with payment, expiring on XX/XX/XXXX. I set those payments up for automatic recurring ACH payments from my checking account. This was account XXXX according to TD Retail Card Services . As my promotionalTD Retail Card Services XXXX XXXX XXXX was going to expire, I had an accrued interest of {$490.00} on # XXXX. I called TD Retail Card Services toll free number XXXX a number of times, and was repeatedly told ( on a recorded line ) that there was no way for me to direct a specific payment to the expiring promotional sub account. I was placed in a situation of either paying off the entire account ( both purchases ), or my deferred interest was going to post to my account. I felt coerced, and paid the entire balance off of {$2400.00}, as it was evident to me that their business model is to force the consumer to have that the deferred interest post to the account. I complained to XXXX XXXX XXXX also, since their corporation made me, the consumer, deal with the finance company that they choose to do business with. Nobody was willing to do anything to address this, and I hope you can, as I am now short on cash as a result.
Frequently Asked Questions
What is Complaint #5396242 about?
Complaint #5396242 was filed against TD Bank US Holding Company regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-04-01T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.