Checking or savings account -- Managing an account -- Complaint #5393164
Complaint Overview
Complaint ID: 5393164
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: California
ZIP Code: 947XX
Date Received: 2022-03-31T12:00:00-05:00
Date Sent to Company: 2022-03-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX and XXXX, three payments were taken out of my account through XXXX to an account owned by someone named XXXX XXXX. One payment of {$150.00}, one of {$50.00}, and then one of {$50.00}. All three were unauthorized by me. XXXX does not allow me to recover any money. I called Wells Fargo about the missing money and they conducted a fraud investigations and said that it was my fault ( they denied my claim ), so they closed my account and made me a new Wells Fargo bank account. I am still missing the {$250.00} even though I know the name of the person who took the money and Wells Fargo knows their XXXX account and email. The day the money was taken I also made a police report. I no longer have access to the bank account because Wells Fargo closed it, since they said it could be at risk of hacking.
Frequently Asked Questions
What is Complaint #5393164 about?
Complaint #5393164 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-03-31T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.