Vehicle loan or lease -- Managing the loan or lease -- Complaint #5392877
Complaint Overview
Complaint ID: 5392877
Company: Truist Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Loan sold or transferred to another company
State: Georgia
ZIP Code: 316XX
Date Received: 2022-03-31T12:00:00-05:00
Date Sent to Company: 2022-03-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
BB & T, now Truist bank, has financed a loan for a vehicle in which has been deemed a total loss. The insurance company and I have been trying to obtain a guarantee of title to settle this claim, payoff the debt, and allow me the freedom to obtain another vehicle. This has been ongoing since XX/XX/2022. Neither of us have been successful. All of our phone calls, after extended holding periods of over 45 minutes, are unanswered, transfered, or disconnected. The insurance company and I have sent emails and fax as well as left multiple voicemails about this subject and all have been followed by no returned communication. It is now XX/XX/2022 and we have not had 1 form of communication. I also went into the XXXX XXXX branch in person and sat with a banker for 45 minutes as he was on hold with their internal services number. He was unsuccessful as well. I need this matter resolved as soon as possible.
Frequently Asked Questions
What is Complaint #5392877 about?
Complaint #5392877 was filed against Truist Financial Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-03-31T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.