Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5392671
Complaint Overview
Complaint ID: 5392671
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Virginia
ZIP Code: 229XX
Date Received: 2022-03-31T12:00:00-05:00
Date Sent to Company: 2022-03-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
i received a call from the caller ID phished number for my bank Truist on XXXX. They told me there was unauthorized attempt through my XXXX attached account for {$1000.00} and {$2000.00}. They asked for the last XXXX of my social and had my text them my login information. I spoke with my banking institution later and they told me there was no fraud attempts and that they were not going to monitor anything further
Frequently Asked Questions
What is Complaint #5392671 about?
Complaint #5392671 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-03-31T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.