Student loan -- Dealing with your lender or servicer -- Complaint #5391953
Complaint Overview
Complaint ID: 5391953
Company: Apex Processing
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Don't agree with the fees charged
State: Illinois
ZIP Code: 60473
Date Received: 2022-03-31T12:00:00-05:00
Date Sent to Company: 2022-07-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I sent in a loan forgiveness application to through site, studentaid.gov. Was contacted by a company I thought was with department of education because they had all of my information : social security number, address, date of birth etc. They informed me that I met all the qualifications and could receive and loan forgiveness. I got a notication from my bank that showed the first installment of {$200.00} was being taken from my account for the {$1200.00} fee. I noticed then that the money was not going to department of education but to Apex XXXX XXXX. I called Apex back and told them I wanted to cancel because they never disclosed they were not with the department of education. The gentleman I spoke with, XXXX XXXX, stated he was a former employee of the department of education and that he knows how the system works. In formed me that if my application had not been approved by the end of XXXX I would receive a complete refund. XX/XX/XXXX, they again deducted money from my account. When I attempted to contact, all I got was a answering machine. I put in a dispute with my bank, XXXX XXXX XXXX. The company has not responded back.
Frequently Asked Questions
What is Complaint #5391953 about?
Complaint #5391953 was filed against Apex Processing regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-03-31T12:00:00-05:00.
How did Apex Processing respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Apex Processing?
Yes, visit the Apex Processing company profile at readthecomplaint.com/company/apex-processing to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.