Checking or savings account -- Managing an account -- Complaint #5383797
Complaint Overview
Complaint ID: 5383797
Company: Bank Of The West
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: California
ZIP Code: 95129
Date Received: 2022-03-29T12:00:00-05:00
Date Sent to Company: 2022-03-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My identity was stolen and on XX/XX/22 someone named an unauthorized withdrawal of {>= $1,000,000} and my bank, Bank of the west will not give it back to me. They were supposed to protect my money. There were no alerts sent to me when in one day {$7500.00}, {$6500.00}, {$3500.00}, {$510.00}, {$510.00}, {$510.00} and {$500.00} were fraudulently withdrawn from my account.
Frequently Asked Questions
What is Complaint #5383797 about?
Complaint #5383797 was filed against Bank Of The West regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-03-29T12:00:00-05:00.
How did Bank Of The West respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of The West?
Yes, visit the Bank Of The West company profile at readthecomplaint.com/company/bank-of-the-west to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.