Credit card or prepaid card -- Unexpected or other fees -- Complaint #5383688
Complaint Overview
Complaint ID: 5383688
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Unexpected or other fees
State: Tennessee
ZIP Code: 37804
Date Received: 2022-03-29T12:00:00-05:00
Date Sent to Company: 2022-03-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Person call spouse phone first then my cell. Said I was being suited for unpaid account on a XXXX XXXX XXXX. But suit goes back to XXXX. I have currently XXXX and my spouse Id financed thru XXXX. I call capital one which they said was the suit for and said BOTH MY ACCOUNTS ARE INGOOD STANDING AND PHONE CALL DID NOT COME FROM THEM. The numbers that were given to me were : Phone. XXXX on acct # XXXX court case file # XXXX. This is XXXX and Hope you can stop this.
Frequently Asked Questions
What is Complaint #5383688 about?
Complaint #5383688 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2022-03-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.