Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5382664
Complaint Overview
Complaint ID: 5382664
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: New York
ZIP Code: 11212
Date Received: 2022-03-29T12:00:00-05:00
Date Sent to Company: 2022-03-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
TD Bank is saying that I authorized purchases in which I did for the amount of {$500.00}, however, {$1300.00} was charged by the merchant and I only used {$500.00}! Td bank is telling me an error didnt occur when I know for a fact that it did! I only authorized {$500.00}!! They dont send any proof or anything for the transactions all they do is tell me and Im supposed to be ok with that! No, I am not ok about something that I did not authorize enough is enough! I can not afford to pay for something that I did not do! I find this extremely disturbing that they have no proof but are trying to take the money out of my account! Public information is not proof of a purchase, my name and address? Come on I have a public record and you can get that information from there without any of it being redacted!
Frequently Asked Questions
What is Complaint #5382664 about?
Complaint #5382664 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-03-29T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.