Student loan -- Dealing with your lender or servicer -- Complaint #5373686
Complaint Overview
Complaint ID: 5373686
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Michigan
ZIP Code: XXXXX
Date Received: 2022-03-27T12:00:00-05:00
Date Sent to Company: 2022-03-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have contacted Navient multiple times advising them that I had not cosigned on XXXX different loans held by a XXXX XXXX. I have requested the fraud form from them numerus occasions and have still never received such a form. I had contested the items with the credit burros who one of the main three has found enough evidence to remove the reporting to my credit. XXXX is my ex-wife who had asked me at one point to cosign in which I said I would not as all bills were covered and she had federal school loans that covered her schooling. I have advised Navient that I was on Military orders when she signed my name to the first loan and also offered to provide said orders to them proving such. This loan was taken out XXXX in the amount of {$6000.00}. I have also informed them that I filed for divorce from XXXX in XXXX of 2012. Navient also allowed XXXX to open XXXX more loans with me listed yet again as a cosigner. The second loan for {$5000.00} was taken out XXXX, This timeframe I was again on military orders and no way was available to sign any paperwork, this too has been conveyed to Navient with no resolve. The third loan was taken out in the amount of {$5000.00} on XXXX, at this time XXXX was not living at my residence as I had asked her to leave and filed for XXXX. During the XXXX none of these loans were disclosed to me and I had no knowledge of them until years later when I attempted to buy a new vehicle and they said no because of the debts. I have since filed to press charges on her with the Michigan XXXX XXXX and a report has been made. Navient has also been informed of this report and given the report number. Navient still refused to remove me from the loans and also failed to present any loan documents containing my signature. Subsequently I have found out that they allowed XXXX to complete all the loans online and signed a digital signature without asking to provide any of my identification or speaking to me as well. I am not sure where else to turn to have this removed from my credit fully and not be held liable.
Frequently Asked Questions
What is Complaint #5373686 about?
Complaint #5373686 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-03-27T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.