Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5372526
Complaint Overview
Complaint ID: 5372526
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Washington
ZIP Code: 98052
Date Received: 2022-03-27T12:00:00-05:00
Date Sent to Company: 2022-03-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had received a refund from my vet in the amount of {$730.00}. Since I was not carrying any cards, I got the refund on XXXX XXXX to my Cash debit card. I have done so before and have never had an issue. Since the transaction was made on XX/XX/2022 and I still did not receive a refund, i complained to the merchant that showed their bank has sent the money back to my cash card. I contacted cash customer service. The first level customer service was not aware of how card refunds worked and told me I would get a direct deposit and they dont see it. I tried to explain to them that the refund was made on the XXXX XXXX to my card but they refused to help or escalate. They told me they will not help trace the funds or escalate the issue.
Frequently Asked Questions
What is Complaint #5372526 about?
Complaint #5372526 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-03-27T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.