Checking or savings account -- Managing an account -- Complaint #5372063
Complaint Overview
Complaint ID: 5372063
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Washington
ZIP Code: XXXXX
Date Received: 2022-03-26T12:00:00-05:00
Date Sent to Company: 2022-03-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I moved from the XXXX to live in XXXX with my XXXX wife on XX/XX/2022. We are buying a house here. I set up an online checking account with Wells Fargo because I needed a bank that uses XXXX XXXX for large transfers since my XXXX XXXX could not. I transferred {$65000.00} from XXXX to WF account. I had my wire transfer limit raised from {$5000.00} to {$75000.00} with a daily transfer limit of $ XXXX. I made the first $ XXXX to my wife 's XXXX bank without a problem. But the XXXX one for $ XXXX the next day was flagged for 'security reasons ' and locked. I called XXXX and referred to the 'fraud department '. After security checks they unlocked my account and I made the 2nd transfer again. But that one was flagged again. Later, they said it was because I used the wrong PW. But since I couldn't get in I tried a temporary PW which didn't work and tried both the old and the temp PW 's many times until I gave up. I called to get the account unlocked and was told " We can't resolve this over the phone. You will have to come into a local branch somewhere in the US to resolve this and prove your identity. If my online credentials used for signing up for the account are not enough what can I do. I have made over a dozen calls to different dept 's and spent HOURS on the phone trying to get help -- -including from the Compaint Resolution Team at XXXX. They told me to call XXXX to get help with resetting my PW but they referred me back to the fraud dept. And the circular pattern continued with everyone I talked to and was referred to. And when I tried to reset my password their system blocked me from completing that process. I need to have my account unlocked and my last 2 wires sent before XX/XX/XXXX or I lose my {$300.00} deposit on the house we were going to buy. And if I'm unable to get help reversing this holdup it will cost me considerable money, time and hassles to return to the XXXX and close my WF account and then go thru the emergengy covid measures required by the XXXX XXXX to return with a money order to put directly in my bank in XXXX. Please encourage WF to resolve this ASAP. It's been a horrible and very stressful experience dealing with their unhelpful reps who are unable to resolve a simple issue of correctly identifying a customer. I use " my voice is my passwork ' method.
Frequently Asked Questions
What is Complaint #5372063 about?
Complaint #5372063 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-03-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.