Credit card or prepaid card -- Struggling to pay your bill -- Complaint #5371527
Complaint Overview
Complaint ID: 5371527
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship
State: New Mexico
ZIP Code: 88101
Date Received: 2022-03-27T12:00:00-05:00
Date Sent to Company: 2022-03-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I been paying capital one payment XXXX dollars a month but when covid hit and a death in the family I could no longer keep up with the payments. I spoke to a rep and they told me that they can put me on a skip plan where I dont have to pay the minus payment but I will still incur interest. Now I just get a bill recently it is stating the payment is XXXX dollars payment. I dont have anything on the card and they still keep taken interest out the card. They keep telling me theres no help for me there using a computer to determine how I need help. The bill is going up and I have no way of stopping this interest they wont give me long term situation they keep asking me is it permanent I keep telling them it is and all they keep giving me is skip now there just going up and up for something XXXX cant afford and its not right what there doing. How can I pay anything if they keep taken money out of the credit card and theres nothing to take.
Frequently Asked Questions
What is Complaint #5371527 about?
Complaint #5371527 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Struggling to pay your bill. It was received by the CFPB on 2022-03-27T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.