Debt collection -- Attempts to collect debt not owed -- Complaint #5371411
Complaint Overview
Complaint ID: 5371411
Company: Convergent Resources, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Florida
ZIP Code: 328XX
Date Received: 2022-03-26T12:00:00-05:00
Date Sent to Company: 2022-03-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Convergent Physical Address are charging me a money what I dont owe from XXXX XXXX, I called XXXX XXXX to tell them what they are charging me a money what I dont owe because I return the equipment to the XXXX and XXXX Store XXXX XXXX what they connect everything in the system with XXXX to cancel everything with them because XXXX XXXX was the company what offered me a line for XXXX with a XXXX sold by XXXX but I dislike the phone and I returned the XXXX to XXXX and they told me what they cancel automatically on the system the line because I never used it, look my receipts proof what show what I received my refund from XXXX and they canceled the line with XXXX because they was the company in charge to do it, I let them know it to XXXX XXXX it and XXXX XXXX is washing them hands telling what collection company is the company in charge to delete the account. And at this moment I dont know who was the irresponsible company : XXXX XXXX XXXX? Or the collection company? The true is : I never used the line because I returned the phone and line directly to the XXXX XXXX. They are charging {$150.00} and it is a crazy thing because like I am saying you I never used the account the line never used everything was returned to XXXX XXXX with line and everything.
Frequently Asked Questions
What is Complaint #5371411 about?
Complaint #5371411 was filed against Convergent Resources, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-03-26T12:00:00-05:00.
How did Convergent Resources, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Convergent Resources, INC.?
Yes, visit the Convergent Resources, INC. company profile at readthecomplaint.com/company/convergent-resources-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.