Payday loan, title loan, or personal loan -- Getting a line of credit -- Complaint #5371130
Complaint Overview
Complaint ID: 5371130
Company: Upgrade, INC.
Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit
Issue: Getting a line of credit
State: California
ZIP Code: 92101
Date Received: 2022-03-26T12:00:00-05:00
Date Sent to Company: 2022-03-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I previously had a line of credit with this company but decided to close it last year. Unfortunately that doesn't seem to be the case because every month they continue to send me a statement ( which shows available credit of {$2000.00} and a balance of {$0.00} ). I have contacted them numerous times about this and each time I am promised they have resolved the issue and that the account is closed and I would stop receiving statements. As I received a statement from them yesterday, I can confirm this is not true. When I log into my account with the company it still shows my line of credit as " active '' but then states " Your account is currently ineligible for new draws. Please refer to our email communication for more information. '' ( Note that no such email exists ). When I've tried to regain access to the line of credit the company tells me I can't and I would have to reapply. When I reapply I get an adverse and letter which literally lists the reason for being denied as " o ''. I've tried to call the company but they only provide false information such as " we have nothing to do with the adverse action notices they come from XXXX so you should contact them " ( even though the letter is signed by " Upgrade Inc. '' and states in part " The reporting agency played no part in our bank partners ' credit decision and is unable to supply specific reasons why they have denied credit to you. '' ). No one from the company has provided me a reason for the denial nor have they addressed any of the issues I've explained today and/ or have faced.
Frequently Asked Questions
What is Complaint #5371130 about?
Complaint #5371130 was filed against Upgrade, INC. regarding Payday loan, title loan, or personal loan specifically about Getting a line of credit. It was received by the CFPB on 2022-03-26T12:00:00-05:00.
How did Upgrade, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Upgrade, INC.?
Yes, visit the Upgrade, INC. company profile at readthecomplaint.com/company/upgrade-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.