Credit card or prepaid card -- Problem when making payments -- Complaint #5370981
Complaint Overview
Complaint ID: 5370981
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Illinois
ZIP Code: 60622
Date Received: 2022-03-26T12:00:00-05:00
Date Sent to Company: 2022-03-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a {$20.00} purchase that got classified as a cash advance on XX/XX/XXXX. I then made a payment for {$1500.00} on XX/XX/XXXX ( my minimum payment was about {$50.00} ). The amount I paid over the minimum was supposed to be credited towards the cash advance but it wasnt. When I spoke with the credit company on XX/XX/XXXX, they said I need to make another {$20.00} payment. When I tried to make a payment online, it wouldnt allow it saying Ive made too many payments from a non-Wells Fargo account for the month. Im currently paying interest on the cash advance balance even though Ive paid more than enough to cover the purchase
Frequently Asked Questions
What is Complaint #5370981 about?
Complaint #5370981 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-03-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.