Credit reporting, credit repair services, or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #5364446
Complaint Overview
Complaint ID: 5364446
Company: American Honda Finance CORP
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Problem with personal statement of dispute
State: Kentucky
ZIP Code: 40258
Date Received: 2022-03-24T12:00:00-05:00
Date Sent to Company: 2022-03-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX XXXX and the following complaint has already being filed with the XXXX XXXX XXXX. I live in the XXXX Ky area and in the months of XXXX and XXXX I made use of one of the city toll bridges, Honda Financial Services XXXX XXXX XXXX, XXXX TX as the leasing agency received the {$4.00} each toll fee bills from XXXX XXXX and failed to notify me as the leasing customer, causing the bill to turn into a Violation Fee for up to {$68.00}. It was not until XXXX, 6 months later, that Honda Financial Services sent me a letter informing me about the existence of such fees. Then, I contacted XXXX XXXX the Toll Bridge Agency, to initiate a process that was supposed to pardon or reduce my toll fees, as they understood that I never received such notices. However before that process could be finalized, Honda Services went ahead and without informing me, payed the {$68.00} toll fee, abruptly interrupting my fee forgiveness negotiation with XXXX XXXX. In less than a week then Honda sent me another letter demanding me to pay back the {$68.00} that they ''had to pay '' on my behalf, then i proceed to file a complaint with Honda XXXX since, they not only failed to informed me about the bill causing for the same to turn from {$5.00} into {$68.00}, but also disrupted my process of toll forgiveness with the XXXX XXXX agency by suddenly paying the bill when they knew that i was trying to dispute it. Honda has given me no explanation as a customer on why my claim was denied, as I tried to dispute this besides '' it was management decision '', no explanations on why i was not informed of the incrementing XXXX XXXX fee when they had 6 months to do it, why i never received an email, a phone call or a letter. Honda just waited for the fees to turn into a violation notice that could even have affected my good credit history, and not happy with that Im being held accountable for their poor customer service, poor management, poor communication and mediocre performance. The reference number of my case with Honda Services is XXXX.
Frequently Asked Questions
What is Complaint #5364446 about?
Complaint #5364446 was filed against American Honda Finance CORP regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2022-03-24T12:00:00-05:00.
How did American Honda Finance CORP respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against American Honda Finance CORP?
Yes, visit the American Honda Finance CORP company profile at readthecomplaint.com/company/american-honda-finance-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.