Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #5359132
Complaint Overview
Complaint ID: 5359132
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
ZIP Code: XXXXX
Date Received: 2022-03-23T12:00:00-05:00
Date Sent to Company: 2022-03-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX, My PayPal account ( paypal email = XXXX ) got permanently closed for no reason and my business fund ( {$1500.00} ) is stuck in there. I have been using PayPal for the past two years without any issues, and suddenly my account got permanently closed on XXXX XX/XX/2022, no reason was given for the account closure. Before the closure my account was temporarily limited on XXXX XX/XX/2022 and I was asked to upload my ID and Bank statement, which I provided, the documents got review, accepted and the limit was lifted with 24hours on XXXX XX/XX/2022. Then I continued receiving payment with my PayPal account, then on the XXXX of XX/XX/2022 I request to withdraw some money to my XXXX XXXX account as I normally do, the withdrawal got delayed as am told that it needed to be reviewed, then the next day been XXXX XX/XX/2022 I received an email from PayPal that I can no longer use their service that my account is permanently closed. The money I withdrew last got deposited into my bank account after some days, but I still have {$1500.00} on my account which I can't use or withdraw due to the erroric closure of my account ( I believe my account was closed due to some automated error ) I try contacting them via message through the help center but I can't since the send message option is no longer available, I tried calling their helpline but I wasn't given the opportunity to speak with a customer support representative for reasons best know to them. My Primary paypal email address is XXXX XXXX
Frequently Asked Questions
What is Complaint #5359132 about?
Complaint #5359132 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2022-03-23T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.