Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #5353342
Complaint Overview
Complaint ID: 5353342
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: New York
ZIP Code: 11427
Date Received: 2022-03-22T12:00:00-05:00
Date Sent to Company: 2022-03-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I applied to refinance my loan # XXXX Wells Fargo bank last XXXX. The loan agent was XXXX XXXX XXXX. I have a 30 year mortgage and wanted to refinance to a 15 year mortgage. My credit rating was and is XXXX. I pride myself on maintaining an excellent credit rating. My present mortgage payments are taken out of my checking account bi-weekly. I have also made additional payments on my loan proving to have the finance to pay my loan. My yearly income is approximately XXXX. They gave me a hard time. They wanted information on my annuities, information I didn't think was of their concern. I refused to violation my financial security in an unprotected environment. During COVId many people are working from home. There is no real protection from fraud. They had enough information available to them to approve the loan. I want this matter investigated. I do believe their treatment of me was biased. I let those who contacted me know how I felt regarding the way i was treated. I felt that is I was white, I would had been treated differently I will never do business with them again.
Frequently Asked Questions
What is Complaint #5353342 about?
Complaint #5353342 was filed against Wells Fargo & Company regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2022-03-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.