Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5349740
Complaint Overview
Complaint ID: 5349740
Company: Clgf Holdco 1, LLC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Louisiana
ZIP Code: 70003
Date Received: 2022-03-21T12:00:00-05:00
Date Sent to Company: 2022-03-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I stayed at the XXXX XXXX XXXX XXXX for XXXX nights. Each night was reserved and paid for separately using 3 separate virtual charge cards and paid for the same night room was reserved. I had used my destiny charge card to pay for the {$100.00} incidental deposit that the hotel requires to be paid upon checking in which is then returned after checking out. Below are the 3 nights and charges made on the 3 separate virtual charge cards : XXXX In XX/XX/XXXX XXXX out XX/XX/XXXX - {$79.00} XXXX In XX/XX/XXXX XXXX out XX/XX/XXXX - {$64.00} XXXX In XX/XX/XXXX XXXX Out XX/XX/XXXX - {$67.00} Fast forward to late XXXX... I log online to view my Destiny credit card statement to find that XXXXXXXX XXXX had not returned my {$100.00} incidental deposit but instead charged my card twice in amounts unknown to me. One charge was for {$140.00} & the other for {$520.00}. I couldn't reach anyone on phone at the hotel so I ended up going down there and the lady at front desk wasn't even able to tell me what the charges were exactly for but was able to print everything out for me and gave me a number to call for accounting. I attempted a few times to call the number she gave me but was not able to ever get ahold of anyone in accounting at the hotel. I then contacted Destiny / Genesis customer service within the 60 days of charges being posted to my account and I ended up submitting a dispute in regards to these charges because I'm confused to what these charges are from and why I was charged these amounts instead of being reimbursed my {$100.00} deposit. After about 30 days I hadn't heard or received anything in regards to the dispute so I contacted Destiny and was told the charges were still being investigated. As More and more time had passed I still hadn't received anything on the outcome of my dispute so I contacted Destiny again. This time I was told by the rep that the investigation was completed and that they will mail me their findings. I asked if she could verbally let me know what the outcome was and what charges were for but she couldn't. So I confirmed my mailing address and have been looking for something ever since. But as of today ( has been well over 30 days now ), I have yet to receive anything in the mail ( I typically throw what may seem to be junk mail away without opening but have been opening every single piece of mail receive just in case ). Well, Now I'm past my 60 day dispute time and past the 15 days to appeal whatever discussion had been made based on their findings made and the charges are still reflecting in the balance I owe to destiny. I am now not sure if there is anything I can do to fight these two charges bc of the timing and even though I know I shouldn't of, I've stopped paying my monthly bill to destiny. PLEASE, I NEED TO KNOW WHAT OPTIONS I HAVE TO CONTINUE WITH TRYING TO GET THESE CHARGES RESOLVED ( AND KNOW EXACTLY WHAT THESE CHARGES COULD POSSIBLY EVEN BE FOR ). THANK YOU IN ADVANCE FOR YOUR TIME AND ASSISTANCE WITH THIS MATTER.
Frequently Asked Questions
What is Complaint #5349740 about?
Complaint #5349740 was filed against Clgf Holdco 1, LLC regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-03-21T12:00:00-05:00.
How did Clgf Holdco 1, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Clgf Holdco 1, LLC?
Yes, visit the Clgf Holdco 1, LLC company profile at readthecomplaint.com/company/clgf-holdco-1-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.