Credit card or prepaid card -- Getting a credit card -- Complaint #5349437
Complaint Overview
Complaint ID: 5349437
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: California
ZIP Code: 91352
Date Received: 2022-03-21T12:00:00-05:00
Date Sent to Company: 2022-03-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am requesting Capital one to remove this charged off account from my records due to identity theft. I have filed this complained and stated that account was opened due to identity theft. Capital one has advised me that they received payments from XXXXXXXX XXXX account ending in XXXX which was opened fraudulently under my name as well as from XXXX XXXX. Both XXXXXXXX XXXX and XXXX XXXX accounts were opened using my identity and fraudulently. Those are not my accounts and all payments that were made from mentioned accounts were fraud. I understand Capital one is matching my contact information, social security number date of birth however I was a victim of Identity theft and this account along with other accounts from XXXX XXXX and XXXX XXXX were opened due to the ID theft and fraudulently. I need Capital one to remove this account and update my records immediately. please note the accounts you are referring were opened fraudulently and those aren't mine as well. As previously stated i was a victim of identity theft and during that process there were multiple checking accounts opened with XXXXXXXX XXXX and XXXXXXXX XXXX as well as credit cards. Please remove this capital one account from my records and report accurate information once again those payments that were processed through XXXXXXXX XXXX or XXXX XXXX were fraudulent accounts and they are aware of it. Thank you
Frequently Asked Questions
What is Complaint #5349437 about?
Complaint #5349437 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-03-21T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.