Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #5342026
Complaint Overview
Complaint ID: 5342026
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Old information reappears or never goes away
State: Connecticut
ZIP Code: 06511
Date Received: 2022-03-19T12:00:00-05:00
Date Sent to Company: 2022-03-19T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
First problem : Experian requested documents verifying my first and last name by US Mail. I responded by sending a cover letter asking Experian to remove the suffix " 3 '' from my name, W2 's from both of my current employers, a photo copy of my current driver 's license ( front/back ), and a copy of 2 current utility invoices ( residential gas bill and residential light bill ). Experian is refusing to respond and has not updated my information in my credit file. There is no suffix of " 3 '' at the end of my last name and there never was. I have been trying to correct this issue since 2020. My first name is XXXX and my last name is XXXX. Second problem : I am also having an issue activating and deactivating my credit freeze per diem. Experian has not fixed this issue. I am not able to sign in online into my Experian profile. I called customer care and can never speak to a representative.
Frequently Asked Questions
What is Complaint #5342026 about?
Complaint #5342026 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2022-03-19T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.