Checking or savings account -- Managing an account -- Complaint #5341171
Complaint Overview
Complaint ID: 5341171
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: New Jersey
ZIP Code: 070XX
Date Received: 2022-03-18T12:00:00-05:00
Date Sent to Company: 2022-03-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/2022, I disputed a charge from the gas station of {$55.00}. Capital one credited the funds back to my account. On XXXX XXXX capital one debited my account {$55.00} for the same transaction claiming they needed a receipt from the gas company even though the same information was on my bank statement. Then, on XXXX XXXX I made a payment to capital one credit card using my capital one bank account ; I transferred funds from savings to checking to pay my bill. A week later I find out the payment was never received mean while my bank account was charged. A few days before that incident I noticed my checking accounting was negative {$47.00} I then transferred {$60.00} from savings to checking to cover the balance. I noticed no transaction on my account was actual negative however the bank wiped away {$60.00} my new balance was {$17.00}. If the amount was in fact not showing a negative balance the available balance wouldve posted {$60.00}, not {$17.00}. The bank has failed to resolve these issues and theres more. Ive called them many times in a week they provide excuses, have been rude to me by arguing about the balances and transaction details ; also the companys bank manager has provided a negative customer service experience.
Frequently Asked Questions
What is Complaint #5341171 about?
Complaint #5341171 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-03-18T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.