Credit card or prepaid card -- Fees or interest -- Complaint #5340012
Complaint Overview
Complaint ID: 5340012
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: California
ZIP Code: 92530
Date Received: 2022-03-18T12:00:00-05:00
Date Sent to Company: 2022-03-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I had fraud charges on my account and when I reached out to capital one they did an investigation and found I was telling the truth. The next step they wanted me to verify my identity which was extremely difficult how they have it set up. They would send me a text link that would never work, then email which I completed the task of sending my id but still I wasnt able to use my card. For 4 months this went on and I emailed my id to them, I faxed my id, I did everything I could but was being punished because there sites werent working. I have struggled with covid 19 and I received no help from this credit card company. They charged me interest plus late fees and I wasnt able to use my card. Why wouldnt they waive some of those fees because I had no idea about the charges in the first place. I couldnt log into my account due to phone number change and fraud but they expected me just to know they were still charging me? And now they wont let me use my account until I pay all the fees in full. This pandemic is still affect me and my family greatly and I received no help from capital one.
Frequently Asked Questions
What is Complaint #5340012 about?
Complaint #5340012 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-03-18T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.