Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #5339783
Complaint Overview
Complaint ID: 5339783
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Georgia
ZIP Code: 30096
Date Received: 2022-03-18T12:00:00-05:00
Date Sent to Company: 2022-03-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
XXXX Experian Sudden dropped XXXX points of existing posted FICO Credit Score without reason, validity of action XXXX Suddenly without reason, validity and assuredly non-recklessness by consumer Experian deleted/removed FICO Credit Score from consumers credit profile ( To date XXXX XX/XX/XXXX Experian have NOT and will not restore ) XXXX Consumer fighting XXXX third time - Yes XXXX time XXXX XXXX correspondence to Experian XXXX XXXX correspondence to CFPB XXXX XX/XX/XXXX Consumer emailed XXXX XXXX - Experian XXXX XXXX XXXX XXXX XX/XX/XXXX voice message from XXXX XXXX, Experian XXXX he left same generic format as previous - NOT addressing or resolving the compliant XXXX XX/XX/XXXX consumer emailed XXXX XXXX with detailed and certified its contents to be as occurred to date is true. To date no reply or follow up after my detailed email. XXXX XX/XX/XXXX Consumer mailed complaint to FTC XXXX XX/XX/XXXX consumer filed compliant with CFPB XXXX XXXX XX/XX/XXXX or so once again Experian sent generic response did not address, amend, correct the sudden deletion/removal of Consumer 's FICO Credit Score - and they closed case ( lol )
Frequently Asked Questions
What is Complaint #5339783 about?
Complaint #5339783 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-03-18T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.