Student loan -- Dealing with your lender or servicer -- Complaint #5337021
Complaint Overview
Complaint ID: 5337021
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Missouri
ZIP Code: 645XX
Date Received: 2022-03-17T12:00:00-05:00
Date Sent to Company: 2022-03-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Most of my student loans were transferred from Navient to XXXX, except for three accounts. Upon checking my credit reports, Navient shows that they have added interest to my accounts to the tune of a few thousand dollars since XX/XX/2020, when the student loan pause took effect and interest rates were set to zero. They also show that I have {$150.00} in unpaid " fees '', whatever those are.
Frequently Asked Questions
What is Complaint #5337021 about?
Complaint #5337021 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-03-17T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.