Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5336460
Complaint Overview
Complaint ID: 5336460
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Nevada
ZIP Code: 89012
Date Received: 2022-03-17T12:00:00-05:00
Date Sent to Company: 2022-03-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had an account with Venmo back in XXXX. After an ongoing dispute with Venmo about the {$140.00} transaction that I was not financially responsible for, Venmo failed to deliver any resolution after the case was escalated. Hours days of my time and aggravation. I had no choice but to stop this exhausting process by recovering my funds with a dispute with XXXX. XXXX found that the dispute with Venmo was valid, and the {$140.00} was refunded back to me. On XX/XX/XXXX, Venmo let me open a new account with the same name, same address, my other email, and phone number. After receiving {$930.00}, Venmo froze funds. Their explanation was they needed DL and bank statements. I sent it over eight times. The account was still frozen. Hours and days of not getting the answer and funds. At that point, the sender requested Venmo to send her funds back. Venmo refused her request and forwarded her to the payee- me to issue the refund when they knew they froze the account. They finally emailed that they hold {$930.00} funds because I owe them {$290.00} from my other account from XXXX. I do not own anything as the case was disputed with XXXX rightfully in my favor. Venmo practiced extorting me for {$290.00} ( {$140.00} x2 ) and took {$930.00} until that amount was paid to them. The sender keeps requesting the funds to be returned to her. I've requested Venmo to release funds back to the sender. Venmo refuses to release {$930.00} back to the sender.
Frequently Asked Questions
What is Complaint #5336460 about?
Complaint #5336460 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-03-17T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.