Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5336194
Complaint Overview
Complaint ID: 5336194
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 95126
Date Received: 2022-03-17T12:00:00-05:00
Date Sent to Company: 2022-03-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have recently in the month of XX/XX/2021 on the XXXX day at XXXX PM received a call from from Wells Fargo stating that there had been misappropriation of funds and that I needed to stop those funds from going in order to do so I need you to put my name into my XXXX account To reverse the transaction they requested requested that I follow through with a 4 digit authentication code And I continued to send the {$3000.00} to who I thought was myself they followed up with another {$490.00} a second authentication code I checked my balance in my account while they were on the phone and realized I'd just been taken for all the money after a few choice words to the agent I was speaking to into I immediately called my bank and repetitively called my bank every day thereafter for 2 weeks weeks I've yet to get my money back and have been told via letters that I'm not going to get my money back I am currently working with XXXX XXXX news on your side here in the XXXX area and they are assisting me or at least trying to get my money I have made reports I filled out forms I've called my bank and I've yet to get my money back I inform as many people as I can on social Media do not take calls from what you may think is your bank always hang up and call your bank your bank will never call you and tell you that funds are being misappropriated I know this now it's a {$3500.00} lesson a class I did not want to take help me
Frequently Asked Questions
What is Complaint #5336194 about?
Complaint #5336194 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-03-17T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.