Mortgage -- Trouble during payment process -- Complaint #5336034
Complaint Overview
Complaint ID: 5336034
Company: Lennar Financial Services, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 91910
Date Received: 2022-03-17T12:00:00-05:00
Date Sent to Company: 2022-03-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I spent 12 hrs straight for my request but failed finally. 1. I was contacted and helped by XXXX to help me for email/fax me the last two statements so to be in time with my underwrite in my new loan for another property, finally He was inresponsible to me the result. 2. XXXX -- XXXX -- XXXX -- XXXX -- XXXX I gave all account information to them, They pulled up my mortgage info and promise to help me faxing papers rushing to deadline. All of them kept promising to help me faxing the statement through the fax line XXXX but I did not see any. 3. Each time calling, waitinf period 30-50 mins for help. I only had one MORTGAGE Account original from XXXX XXXXXXXX, later mergered to XXXX, My Inquiries were crewed up, now I am waiting online to be helped.
Frequently Asked Questions
What is Complaint #5336034 about?
Complaint #5336034 was filed against Lennar Financial Services, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-03-17T12:00:00-05:00.
How did Lennar Financial Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Lennar Financial Services, LLC?
Yes, visit the Lennar Financial Services, LLC company profile at readthecomplaint.com/company/lennar-financial-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.