Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #5331524
Complaint Overview
Complaint ID: 5331524
Company: Adp INC.
Product: Credit card or prepaid card
Sub-Product: Payroll card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: Florida
ZIP Code: 349XX
Date Received: 2022-03-16T12:00:00-05:00
Date Sent to Company: 2022-03-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Please help me. I have been trying to resolve a fraudulent transaction on my XXXX account by ADP. My payroll check is deposited on the XXXX card. The day of payroll my account had a transaction of {$700.00} fraudulently. Date of transaction : XX/XX/XXXX Amount : {$700.00} Description : account ending XXXX Here is my information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX XXXX XXXX Card number : XXXX XXXX XXXX XXXX Made several calls to XXXX to report the issue. They have extremely long hold times in excessive of 1 hour to get a representative and then honestly there is a language barrier. Their representatives seems to have trouble with XXXX. I reported the dispute immediately to XXXX. They wrote me a letter denying the claim. They will only correspond on the matter via regular mail. I have written a letter back. I don't believe XXXX has the problem properly documented or failed to do a proper investigation. The money was fraudulently taken from me. And I have bills to pay like anyone else. The XXXX card is making it impossibly difficult to get my money back on this fraud. They carry a XXXX logo on the card and would expect a higher standard associated with XXXX. These cards are supposed to help protect you from transactions as such. I am reporting this matter to government officials in a hope someone can help me get my money back. Please help. I d prefer that XXXXy card mail me a check for the amount to my address on file as I am no longer using their institution due to this matter. Thank you XXXX XXXX
Frequently Asked Questions
What is Complaint #5331524 about?
Complaint #5331524 was filed against Adp INC. regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-03-16T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.