Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #5322419
Complaint Overview
Complaint ID: 5322419
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Minnesota
ZIP Code: 55428
Date Received: 2022-03-14T12:00:00-05:00
Date Sent to Company: 2022-03-15T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Venmo says my account is frozen after I was sent {$65.00} to my Venmo account. That was my first and only transaction so far. Email received from Venmo says account is frozen due to account activity that caused an alert of some sort. I am unable to access my funds and Venmo refuses to provide me with information and instructions on how to retrieve the money that is rightfully mine
Frequently Asked Questions
What is Complaint #5322419 about?
Complaint #5322419 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2022-03-14T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.