Vehicle loan or lease -- Managing the loan or lease -- Complaint #5321935
Complaint Overview
Complaint ID: 5321935
Company: Truist Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Loan sold or transferred to another company
State: Minnesota
ZIP Code: XXXXX
Date Received: 2022-03-14T12:00:00-05:00
Date Sent to Company: 2022-03-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My loan was being serviced by Suntrust, who was bought out by Truist Financial. Since the merger, I have not been able to get in touch with anyone at Truist Financial to service my loan. I have decided to refinance my vehicle with a local credit union and they have tasked me with obtaining the loan buyout documents from Truist, but I can not get a hold of anyone at the bank. I've tried waiting for hours and hours on hold, but no one has ever answered their number. There has never been a time I have called when the hold queue has stated anything else than " more than 60 minutes '', and I have tried looking up employees of the company and emailing them, but have not been able to get any responses. I can not service my account at all with this institution and no longer want them to service my account. Due to this, I am being forced to bank with Truist against my will, and would please like any help I can get. Thank you.
Frequently Asked Questions
What is Complaint #5321935 about?
Complaint #5321935 was filed against Truist Financial Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-03-14T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.