Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #5321861
Complaint Overview
Complaint ID: 5321861
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Texas
ZIP Code: 77035
Date Received: 2022-03-14T12:00:00-05:00
Date Sent to Company: 2022-03-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Twice, I have mailed letters requesting inaccurate information be removed from my file in Transunion 's office. I sent my requests with proof of ID and verified my SSN, my address, the current date, as well as clearly stated my request, my objective, my ID, and anything else. Twice, Transunion mailed generic notices back acknowledging that " someone '' tried to access my file but since they couldn't verify my identity they won't do anything. These notices do not say what I could have done differently to get my request processed. I sent a copy of my driver 's license both times. When I call them, I am unable to speak to any live representatives and the automated system have no helpful options for me. I have since suffered adverse action directly related to Transunion 's holding inaccurate personal and financial info, and my inability to fix it with. I was denied renting a house because the managing office uses Transunion. The second time I mailed my request to them I verified that it was me trying to request removal of bad info from my file in their office, and again they mailed a generic response that they can't verify my identity, even though I mailed a copy of my driver 's license. This is beyond frustrating, stressful, and it causes my XXXX to go through the roof!! I need help because I can't get through to anyone at Transunion and they are wasting my time through the mail system.
Frequently Asked Questions
What is Complaint #5321861 about?
Complaint #5321861 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-03-14T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.