Checking or savings account -- Managing an account -- Complaint #5321858
Complaint Overview
Complaint ID: 5321858
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Illinois
ZIP Code: 60640
Date Received: 2022-03-14T12:00:00-05:00
Date Sent to Company: 2022-03-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XXXX I made a purchase paid via PayPal. I reported to them that I feel the vendor was a scammer. The vendor contact info was a fake email that was XXXX so I couldnt contact the seller. PayPal would not stop the payment from my checking account. Once the payment was made I opened a dispute with PayPal because the goods were never received. I have confirmed with XXXX that the tracking number given by the seller ( scammer ) is not associated with me and my address. PayPal continues to ask for additional information from me for a week. A total run around. Their protection plan is supposed to handle this and provide a refund. They have closed my dispute in the sellers favor because it shows a delivery was made but it was not made to me.
Frequently Asked Questions
What is Complaint #5321858 about?
Complaint #5321858 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-03-14T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.