Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5317097
Complaint Overview
Complaint ID: 5317097
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: New York
ZIP Code: 147XX
Date Received: 2022-03-11T12:00:00-05:00
Date Sent to Company: 2022-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for and received a new credit card that stated that there was an introductory rate of 0 % APR on balance transfers for 18 months and received paperwork to that effect. I initiated a balance transfer from a high interest credit card on XX/XX/22. Today I received a letter stating that interest would accrue starting the date of transfer. I called the company to question this and the contact person would not discuss the introductory rate. I attempted to cancel my card and cancel the balance transfer, but was told to contact my financial institution. I don't understand this as my bank has nothing to do with this. I did call the credit card company where the transfer was coming from and they said that they couldn't stop the transfer. Frankly, I not sure that the person I was speaking to understood completely what I wanted. I feel that I was mislead by the new credit card company.
Frequently Asked Questions
What is Complaint #5317097 about?
Complaint #5317097 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-03-11T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.