Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5316691
Complaint Overview
Complaint ID: 5316691
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Florida
ZIP Code: 331XX
Date Received: 2022-03-11T12:00:00-05:00
Date Sent to Company: 2022-03-11T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I signed up for a credit card with Barclays and was approved on XXXX. I received 2 completely different cards in the mail. I called and was told it's not possible, that 2 accounts could not be created for one customer. After being charged annual fees on each of them, I called and was told that I indeed did have 2 of these barclays XXXX XXXX XXXX card accounts opened and that if I met the spend requirements I would earn the sign up bonus ( 80,000 XXXX Airlines miles ) on each. I did that, and received no bonus, nor a refund on the annual fee. Maybe it's not supposed to be possible as they said and I don't know how it happened, but it did, and I was assured that by going through the trouble of spending the money on the card and paying the annual fee, I would earn the bonus. To reiterate, I DID NOT open two accounts, as I'm sure their records will show. I submitted ONE application ( online ) and ended up with two accounts, two annual fees, and assurance that each should earn the bonus. On an earlier case the bank responded that " these bonuses and/or incentives are intended for applicants who are not and have not previously been XXXX XXXX XXXX XXXX XXXX XXXX cardmembers '' which does not address the issue that their glitch ( or whatever it was ) created.
Frequently Asked Questions
What is Complaint #5316691 about?
Complaint #5316691 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-03-11T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.