Credit card or prepaid card -- Trouble using your card -- Complaint #5313211

Complaint Overview

Complaint ID: 5313211

Company: TD Bank US Holding Company

Product: Credit card or prepaid card

Sub-Product: Store credit card

Issue: Trouble using your card

Sub-Issue: Credit card company won't increase or decrease your credit limit

State: Connecticut

ZIP Code: 06108

Date Received: 2022-03-12T12:00:00-05:00

Date Sent to Company: 2022-03-12T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Servicemember

Consumer Narrative

T.D. Bank Credit Card from Raymour and Flanigan approved a credit card with a limit of {$8000.00} in XX/XX/XXXX, since than I have made multiple purchases and payments. The payments that I have made have been over the minimum payments. I made 2 purchases on XX/XX/XXXX. I made a payment of {$170.00}. a few days late on the month of XXXX my payment was due XX/XX/XXXX, and I made the payment late XX/XX/XXXX. Then I made a payment in XX/XX/XXXX, for {$2300.00} only owing {$400.00}. and still leaving me a limit of {$8000.00} dollars when I checked my account. The bedroom that I purchased on XX/XX/XXXX was being delivered today XX/XX/XXXX. The purchase went through just fine on XXXX. Raymour and Flanigan checked Friday XX/XX/XXXX to ensure that the bedroom set can be put on my credit where I still had the {$8000.00} dollar limit. Allowing me to receive my delivery today. Today, Saturday XX/XX/XXXX, they reduced my credit limit {$2700.00} this morning. The bedroom delivered today I had to have the deliverers put all the furniture back on the truck and take it back because than I would have been over the credit limit and TD Bank 's credit card would have charged me fees for being over their limit that they reduced today. I called and spoke to the Supervisor XXXX Title : Lead, Agent ID : XXXX at T.D. Bank who kept stating that they reduced because of my second late payment in 11 months but if that was the case, " Why didn't they reduce my limit in XXXX '' it was reduced XX/XX/XXXX the day of the delivery of the bedroom items that would have pushed me over their limit. They did not inform me they didn't give me a 45 day notice, there was no email sent or letter. When I stated to XXXX the Lead to close this credit card for their atrocious conduct with consumers he hung the phone on me. I will pay the {$400.00} dollars that I owe and close this credit card even if my credit score takes a hit. I do not want to do business with a company who intentionally does this without informing their clients. Although, I may had two late payments in XX/XX/XXXX, and XX/XX/XXXX, this are two different years I still made huge payments a few days later. This was during a pandemic and my payment was due XX/XX/XXXX, and I made a {$3000.00} payment XX/XX/XXXX. The payments weren't a month late they were days late. I asked the lead why I wasn't informed that I needed a 45 day notice before my items were being delivered that my limit being reduced the day of was wrong, He stated and I quote " You didn't inform us that you were going to have late payments when you applied for our credit card, did you? '' which was inappropriate and wrong.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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