Mortgage -- Closing on a mortgage -- Complaint #5313117
Complaint Overview
Complaint ID: 5313117
Company: Midfirst Bank
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Closing on a mortgage
State: Tennessee
ZIP Code: 37075
Date Received: 2022-03-12T12:00:00-05:00
Date Sent to Company: 2022-03-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is very time sensitive. I have a closing scheduled to sell my current residence XX/XX/22 However to close I need my Partial Claim Payoff Statement. I spoke to HUD & they claim in order for me to receive my Partial Claim Payoff Statement I need to have my mortgage company Midland Request A Claim. Once Midland has requested a claim then HUD will issue me my Payoff Statement. Ive called Midland several times and they are refusing to help me. They just keep directing me to HUD, yet HUD keeps explaining this as a two step process that first starts with Midland Requesting A Claim. Please help me solve this is ASAP
Frequently Asked Questions
What is Complaint #5313117 about?
Complaint #5313117 was filed against Midfirst Bank regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2022-03-12T12:00:00-05:00.
How did Midfirst Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Midfirst Bank?
Yes, visit the Midfirst Bank company profile at readthecomplaint.com/company/midfirst-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.