Credit reporting, credit repair services, or other personal consumer reports -- Identity theft protection or other monitoring services -- Complaint #5310937
Complaint Overview
Complaint ID: 5310937
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Identity theft protection or other monitoring services
Sub-Issue: Problem canceling credit monitoring or identify theft protection service
State: Texas
ZIP Code: 78753
Date Received: 2022-03-13T12:00:00-05:00
Date Sent to Company: 2022-04-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In 2013 XXXX XXXX XXXX emails were compromised. Several years ago I received emails from from XXXX citing a " settlement '' of credit report monitoring via Experian XXXX. Recently, Experian XXXX contacted me via email stating that they had resolved the settlement and to sign up for credit report monitoring. After applying for numerous jobs and constantly being denied, I did. Then, I started to get " alerts '' that my phone number, drivers license, etc was " found on the dark web ''. I was in the process of applying for a job via XXXX Staffing. The contact there was XXXX. Her number is XXXX. The job involved a FBI level background check and I went to have my fingerprinting done XXXX day, followed by a background check another day. At the same time, I received the alerts from Experian. After reading their " report '', I was appalled and shocked to see court records that were untrue. Loans I did not take out. Every aspect was compromised. I assumed it was true, as my XXXX email had been compromised and subsequently included my XXXX student email, which seems to also be compromised. I have applied for both Covid rent help and now recently Rent help. Both redirect to Neighborly software. These " rent help '' services are further being promoted on the local news and by the City Mayor. To add to that, and having said that, the news continually promoted an Expulsion Expo which I also applied for. I received a response from the County Clerks office stating I was considered, but things were " on hold '' pending Covid in person proceedings resuming. Things about my identity are SO compromised, it makes ones head spin and unsure where to even begin. So, upon filing multiple reports to this and other Federal agencies, I have no recourse but to physically go to the FBI tomorrow and I will be providing them with these reports as well as other fraudulent activities. I am a good human. I need my identity restored and redeemed. I need reputable employment. It is extremely concerning given everything I have said above.
Frequently Asked Questions
What is Complaint #5310937 about?
Complaint #5310937 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Identity theft protection or other monitoring services. It was received by the CFPB on 2022-03-13T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.