Mortgage -- Trouble during payment process -- Complaint #5308880
Complaint Overview
Complaint ID: 5308880
Company: Paramount Residential Mortgage Group
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 33175
Date Received: 2022-03-10T12:00:00-05:00
Date Sent to Company: 2022-03-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have called customer service several times. I am trying to remove the PMI from my loan. I currently have 50 % equity and have asked several times for the process to remove my XXXXI payment. I am advised by PRMG customer service that the XXXX payment can not be removed. My understanding from the mortgage that when the loan to value reaches 78 % that I no longer have to pay XXXX
Frequently Asked Questions
What is Complaint #5308880 about?
Complaint #5308880 was filed against Paramount Residential Mortgage Group regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-03-10T12:00:00-05:00.
How did Paramount Residential Mortgage Group respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Paramount Residential Mortgage Group?
Yes, visit the Paramount Residential Mortgage Group company profile at readthecomplaint.com/company/paramount-residential-mortgage-group to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.