Credit card or prepaid card -- Fees or interest -- Complaint #5308636
Complaint Overview
Complaint ID: 5308636
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Tennessee
ZIP Code: 377XX
Date Received: 2022-03-10T12:00:00-05:00
Date Sent to Company: 2022-03-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have tried on several occasions to get a lower APR for unexpected medical purposes, XXXX XXXX. I was referred to XXXX which informed payment would be higher or the same. I sent several correspondence to CEO and Executive who refuse to help. I have always paid on time and now having some difficulties. They are charging XXXX monthly and taking XXXX in interest and only applying only XXXX to principal. My statement says if I only pay minimum per month theyre gain is over XXXX in interest and would take 40 years to pay which would make me XXXX XXXX XXXX I was also told that I went off payment plan which had 1 month remaining, however I did not tell them to take me off. I informed them to take it off only if another plan was open. I asked for an extension in order to deal with my medical issues. This is my discover card which refuses to help. I have several emails I have sent but dont know how to attach them if u would sent me email to XXXX I could forward all correspondence to you.
Frequently Asked Questions
What is Complaint #5308636 about?
Complaint #5308636 was filed against Discover Bank regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-03-10T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.